On a frigid, silent day, a man and a woman cross paths. He is Aleksander, a police officer, and she is Emma, a young blind woman who has left her home in pursuit of independence. As it turns out, Aleksander's precinct requires someone to handle phone calls. They make an odd duo—a petite, elegant woman and a tall, imposing man—but a tentative, intimate bond develops between them, something that is neither friendship nor love, as though a thin, transparent veil is suspended between them.